Communication, education and guidance
Just the word “pension” puts up barriers for the average person and retirement planning is a topic littered with complexity and jargon. Historically, this led to many people simply avoiding the topic altogether.
Auto-enrolment aimed to tackle this lack of engagement by removing the option for inaction caused by apathy. People are now automatically enrolled into their workplace pensions on standard terms. They will be invested in default investment structures and contributing on whatever basis the scheme rules determine.
Often, when talking to scheme members, it becomes apparent that many people have little idea as to their income needs in retirement and what they need to do to stay on track. Understanding their current position, where they want to be and how they can get there is vital.
Providing employees with the clarity they need is a hugely important part of what we do.